At Rellik, we search high and low for extraordinary items we think you'll treasure. If you find you're less than thrilled with one of your purchases, we want you to feel free to exchange it for something you truly adore, or return it for a full refund. Our Returns and Exchanges Policy provides further information.

We want you to love shopping with us. This means you should feel safe browsing our website. To keep your transactions secure, we use state-of-the-art encryption technology. If you'd like to learn more about it, please read our Privacy Policy.

Should you have any feedback or unanswered questions after browsing the frequently asked questions below, please drop us a line at service@shoprellik.com. We love hearing from you.
 
 
ORDER/PRODUCT INFORMATION   RETURNS AND EXCHANGES
What credit cards do you accept?   What is your return policy?
Do you charge sales tax?   Where do I send my return/exchange?
How can I track my order?   How do I make a return/exchange?
What is your privacy policy?   When will my credit card be refunded?
Sales and Discounts    
Item availability    
 
SHIPPING INFORMATION   CONTACTING SHOPRELLIK.COM
Shipping Guidelines   Customer Service
U.S. Shipping Costs and Methods   Vendor Relations
Do you ship to where I live?   Technical Service
Shipping Restrictions (P.O. Box / APO)   Photography
 
GIFT SERVICES    
What gift wrap/box services do you offer?    
How do I purchase a gift certificate?    
How do I redeem my gift certificate?    
 
Item availability
We make every effort to keep sufficient stock of items listed on our site, However, we do occasionally  sell out of certain merchandise. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
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Which credit cards do you accept?
Shoprellik.com accepts Visa, Master Card and American Express.
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Do you charge sales tax?
Sales tax is charged only to states where Rellik, LLC has a physical presence. Currently this is only New York.
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How can I track my order?
Once your order has been successfully transmitted, you will receive a confirmation via email. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package.
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Sales and Discouts
All sales on clearance items are final and subject to limited availability. Sale items can be exchanged or returned for store credit within 10 days of receipt of order. We can not accommodate price adjustment for sale items after you receive your merchandise. Discounts and promotions do not apply to sale items, nor can they be combined. Additionally, coupon codes may not be retroactively applied to orders that have already been processed.
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Shipping Guidelines
Orders placed Monday-Friday before 1 PM EST will begin processing that day, excluding holidays, and will ship within 48 hours pending availability and credit verification. All orders placed after 1 PM EST will begin processing the next business day, and ship within 48 hours. Orders placed on Friday after 1 PM EST will begin processing on the following Monday.Your credit card is not charged until we ship your order. Shoprellik.com will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification for credit verification. We use UPS  for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery.
*DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS
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U.S. shipping costs and methods
 
Order Total UPS Ground 2-Day Next Day
$0 - $49 FREE $12.00 $19.00
$50.00 to $149.99 FREE $14.00 $22.00
$150.00 to $249.99 FREE $17.00 $25.00
$250.00 to $499.99 FREE $19.00 $28.00
$500+ FREE $22.00 $35.00
APO/FPO & P.O. Boxes Not Available Not Available Not Available
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Shoprellik.com is now offering FREE UPS Ground shipping on all orders shipped within the 48 contiguous states. Select "United Parcel Service - UPS FREE Ground" as your shipping method in checkout.

Do you ship to where I live?

United States
Shoprellik.com ships to all 50 United States.

International
Shoprellik.com ships worldwide via International Checkout. Simply click on the "International Checkout" button on your cart to be transferred to InternationalCheckout.com to complete your order.
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Shipping restrictions
We use UPS  for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery.
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What gift wrap/box services do you offer?
Shoprellik.com will gift box your order providing you select this option at the time of purchase. The items will be placed in a structured box and wrapped in our signature printed tissue paper. You are asked at checkout to include a gift message if you desire. This message is printed on a gift card, and included with the gift box. The recipient will receive a blank invoice with the return/exchange form.
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How do I purchase a gift certificate?
Gift Certificates are available for purchase online- please click on "shop by category", then Gift Certificates. We offer gift certificates in the predetermined dollar amounts featured on our site. You may add this item to your cart and proceed to checkout for purchase. Gift certificates are delivered using USPS, with no shipping charges. You may choose to have your gift certificate shipped using another shipping method at an additional cost.

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How do I redeem my gift certificate?
At the checkout screen you will be able to enter your gift certificate number in the field “Gift Cards & Discount Codes”. This will deduct the full amount of the gift certificate from your order total. If your gift certificate is more than the total purchase, the total purchase amount will be deducted from your gift certificate, and you will be able to use the remaining amount for future purchases.
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What is your return policy?
Full price Items

Returns and exchanges are accepted on full price merchandise within 14 business days of the date on your invoice. Shoprellik.com will only accept returns for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and ALL tags must be attached. We have the right to deny credit if the merchandise returned does not meet our return policy requirements. Please complete the return/exchange portion of your invoice and include it with your package. PLEASE NOTE: Shipping and handling charges are non-refundable.

Sale Items

Sale items can be returned for exchange or store credit only within 10 business days of the invoice date.
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Where do I send my return or exchange?
Please send your return or exchange to:
Rellik, LLC
301 East 66th St, Suite 7M
New York, NY 10065 USA
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How do I make a return or exchange?
Simply follow the instructions on the invoice included with your package. Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope. (We recommend that you insure the return package to shoprellik.com. This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).
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When will my credit card be refunded?
Once your package has been received at Shoprellik.com, your refund will be processed in the original form of payment within 3-5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Shoprellik.com.
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Customer Service
Regular Hours:
Monday-Friday 9:00AM-6:00PM Eastern Standard Time
212-933-4936

By E-Mail:
Customer Service: service@Shoprellik.com

By Fax: 646-607-5466

By Mail:
Rellik, LLC
301 East 66th St, Suite 7M
New York, NY 10065
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Vendor Relations:
buyer@Shoprellik.com

Technical:
webmaster@Shoprellik.com

Photography:
Director- Rebecca Sahn
rebecca.sahn@gmail.com
www.rebeccasahn.com

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